From opening an account to payments, bonuses, and betting — we're always here to help with whatever you need.
Click any category below to jump straight to the information you need
New to aes365? You can get started in just a few minutes
Go to the registration page and create an account with your mobile number and a password. The whole process takes under 2 minutes.
Upload a photo of your NID card or passport. Verification is typically completed within 1–6 hours.
Deposit via bKash, Nagad, or Rocket. Minimum deposit is just ৳500. Get a 100% bonus on your first deposit.
Pick your match, check the odds, and place your bet. Once you win, withdraw directly to your mobile.
If you don't receive the OTP, wait one minute and try again. If the problem persists, reach out via live chat and we'll sort it out right away.
Under international regulations, every licensed betting platform is required to verify user identity. This is primarily to keep your account secure.
Without completing KYC, withdrawals above ৳10,000 are not permitted. Once verified, you won't need to go through the process again.
Everything You Need to Know About Deposits & Withdrawals at aes365
| Payment Methods | Type | Minimum | Maximum | Processing Time | Status |
|---|---|---|---|---|---|
| bKash | Deposit / Withdrawal | ৳500 | ৳50,000 | 5–15 minutes | ✔ Active |
| Nagad | Deposit / Withdrawal | ৳500 | ৳50,000 | 5–15 minutes | ✔ Active |
| Rocket | Deposit / Withdrawal | ৳500 | ৳30,000 | 10–30 Minutes | ✔ Active |
| Visa / Mastercard | Deposit | ৳1,000 | ৳1,00,000 | Instant | ✔ Active |
| Crypto (USDT) | Deposit / Withdrawal | $10 | Unlimited | 10–60 minutes | ✔ Active |
| Bank Transfer | Withdraw | ৳5,000 | ৳5,00,000 | 1–2 business days | ✔ Active |
* Payment limits are subject to change. Check your account page for the latest information.
Withdrawing funds at aes365 is simple — just follow the steps below
Understanding the aes365 bonus system is straightforward — everything is laid out clearly here
100% bonus on your first deposit, up to ৳10,000. A minimum first deposit of ৳500 is required to qualify.
Get a 50% reload bonus on your second deposit every week. Can be claimed on any day from Monday through Sunday.
Earn 10% cashback on your net weekly losses, credited automatically to your account every Monday.
Refer a friend and earn 5% of their first deposit — with no cap on how much you can earn.
The more you bet, the faster you climb the VIP tiers. Five levels from Silver to Diamond — each with its own exclusive perks.
Special bonus offers are available for major tournaments including IPL, BPL, the World Cup, and more. Check the promotions page regularly.
Keep the bonus terms in mind: To withdraw bonus funds, you generally need to wager 5–10x the bonus amount (Wagering Requirement). Full terms are listed beneath each offer. aes365 always discloses bonus conditions with complete transparency.
Starting out with online betting naturally comes with a lot of questions. How do I deposit? How quickly do I get paid if I win? What are the bonus terms? Is the app safe? These are all perfectly normal things to wonder when you're trying a new platform for the first time. aes365 The Help Center was built to give you clear, honest answers to all of these questions.
We believe a great betting experience starts with the right information. That's why this isn't just a place to open support tickets — it's a complete guide where you can find answers to most questions on your own.
Account security is something a lot of people overlook. But a little caution goes a long way in avoiding unnecessary headaches. aes365- keep a few things in mind to protect your account. First, don't use a password you've already used elsewhere. Second, enable Two-Factor Authentication (2FA) — it requires an OTP at login, so even if someone knows your password, they won't be able to access your account. Third, avoid logging in over public WiFi.
aes365 Tap the "Help" icon at the bottom of the main menu in the app. All Help Center content will load directly within the app. You can also start a live chat without leaving the page. If you have an issue with a specific transaction, use the "Report a Problem" button directly from your transaction history.
aes365- We believe betting should be a form of entertainment, not an addiction. That's why our platform includes features designed to help you set your own limits. You can set daily, weekly, or monthly deposit limits at any time. If you've been betting for an extended period, the system will automatically suggest taking a break. There's also a Self-Exclusion option that lets you temporarily deactivate your account if needed.
If you feel your betting is getting out of control, don't hesitate to reach out to our support team. We're here to help, without judgment. aes365- User wellbeing always comes before platform profit.
Betting terminology can feel overwhelming for newcomers. Terms like "handicap", "over/under", "money line", and "wagering requirement" are nothing to worry about. aes365-'s Help Center includes a comprehensive betting terminology guide with every term explained in plain English. You can also ask anything via live chat — our team is always ready to help.
All in all, aes365 More than just a betting site — this is a complete experience built for Bangladesh's betting community. We want you to enjoy every moment, know what you're doing, and stay safe at all times.
If you can't find what you need in the Help Center, our team is always here for you
The fastest way to get help. Average response time is just 2 minutes. Chat in English.
Active 24/7For complex issues or document submissions, send us an email. We typically respond within 4–6 hours.
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